Terms and Conditions
By using this site or purchasing reference materials from us, you acknowledge that all products are sold for in-vitro research use only and are not intended for human or veterinary use.
These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Rocky Top Wellness LLC, a Tennessee limited liability company (“Company”, “we”, “us”, “our”). By accessing or using our website, you confirm that you are at least 21 years old and agree to these Terms. If you do not agree, do not use the site.
1. Research Use Only – Strict Compliance Required
ALL PRODUCTS ARE FOR LABORATORY RESEARCH USE ONLY. Products are not intended for human consumption, veterinary use, or any diagnostic, therapeutic, or preventive purposes. Products are not FDA-approved for clinical use. By purchasing, you represent and warrant that:
- You are a qualified researcher or institution
- You will use products only for lawful research purposes
- You understand products are not for human or animal consumption
- You will comply with all applicable laws and regulations
2. Age Restriction and Eligibility
You must be at least 21 years old to purchase from this website. By using this site, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.
3. No Medical Claims or Advice
We make no medical claims regarding our products. Nothing on this website constitutes medical advice, diagnosis, or treatment recommendations. Consult qualified healthcare professionals for medical guidance.
4. Comprehensive Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Rocky Top Wellness LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Use or misuse of products
- Reliance on product information
- Website access or technical issues
- Third-party actions or omissions
Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
5. Indemnification
You agree to indemnify, defend, and hold harmless Zenith Bioscience LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of products or violation of these Terms.
6. Product Warranties and Disclaimers
Products are provided “AS IS” without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that products will meet your specific research requirements.
7. Ordering, Payment, and Account Security
By placing an order, you confirm all information is accurate and you are authorized to use the payment method. You are responsible for maintaining account security and promptly notifying us of unauthorized access.
8. Shipping and Risk of Loss
We offer multiple shipping options via USPS, UPS, and FedEx to all U.S. states, Puerto Rico, and the U.S. Virgin Islands. Free shipping applies to orders over $150. Risk of loss transfers to you upon delivery. See our Shipping Policy for complete details.
9. Returns and Refunds
All sales are final due to product nature. Limited exceptions apply only for damaged or incorrect shipments. See our Return Policy for complete terms.
10. Intellectual Property
All website content, trademarks, and intellectual property belong to Rocky Top Wellness LLC. You may not reproduce, distribute, or create derivative works without written permission.
11. Privacy and Data Protection
We comply with applicable privacy laws including CCPA and GDPR. See our Privacy Policy for detailed information about data collection and use.
12. Text Message (SMS) Terms
Program Name: Rocky Top Wellness Customer Care
Rocky Top Wellness offers optional text message notifications for customer support, account assistance, order status notifications, shipping updates, delivery notifications, and responses to customer inquiries.
By opting in to text messages through your account settings, you authorize Rocky Top Wellness to send SMS messages to the phone number associated with your account.
Message frequency varies based on your account activity, order activity, and support interactions. Message and data rates may apply.
You may opt out at any time by replying STOP to any message or by disabling text message notifications in your account settings. After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed.
For assistance, reply HELP to any message or email sales@rockytopwellness.com.
Consent to receive text messages is not required as a condition of purchasing any goods or services.
Mobile information, including phone numbers and SMS opt-in consent, will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.
Compatible carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Rocky Top Wellness is not responsible for delayed or undelivered messages due to carrier issues.
13. Prohibited Uses
You may not use our website or products for:
- Human or veterinary consumption
- Illegal activities
- Resale without authorization
- Reverse engineering or analysis for competitive purposes
14. Termination
We may terminate or suspend your access immediately for violations of these Terms or applicable law, without prior notice.
15. Dispute Resolution
Any disputes shall be resolved through binding arbitration in Tennessee under the rules of the American Arbitration Association. You waive the right to participate in class actions.
16. Severability and Modifications
If any provision is deemed invalid, the remainder shall remain in effect. We may modify these Terms at any time. Continued use constitutes acceptance of modifications.
17. Governing Law
These Terms are governed by Tennessee state law, without regard to conflict of law principles.
18. Contact Information
Legal questions: sales@rockytopwellness.com
General inquiries: sales@rockytopwellness.com
Phone: (865) 332-3330
Address: 138 S Chamberlain Ave, Rockwood, TN 37854