Refund Policy

This Privacy Policy explains how Rocky Top Wellness LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you interact with our website. We comply with applicable privacy regulations including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal data:

  • Name and contact information (email, phone, shipping/billing address)
  • Order and payment details
  • IP address and browser/device information (via analytics)
  • Communications you send us (support inquiries, feedback)

2. How We Use Your Information

We use your information to:

  • Fulfill orders and provide customer support
  • Send transactional communications
  • Improve our services and website
  • Comply with legal and regulatory obligations
  • Send marketing communications (if you opt in)

3. Third-Party Services

We share your data only with trusted service providers who support our operations:

  • Amazon Web Services (hosting, infrastructure)
  • MongoDB Atlas (database)
  • MailerSend (email delivery)
  • Payment processors and payment service providers
  • Google Analytics (usage tracking)

These third parties are contractually obligated to use your data only for authorized purposes.

4. Cookies and Tracking

We use cookies to enhance your experience. You can opt in or out via our Cookie Consent banner. For more information, see our Cookie Policy.

5. Text Message (SMS) Communications

If you opt in to text message notifications through your account notification preferences, we may send you SMS messages from Rocky Top Wellness related to customer support, account assistance, order status notifications, shipping updates, delivery notifications, and responses to your inquiries.

By enabling text message notifications, you consent to receive these messages at the phone number associated with your account.

Message frequency varies based on your account activity, order activity, and support interactions. Message and data rates may apply.

You may opt out at any time by replying STOP to any message or by disabling text message notifications in your account notification preferences. For help, reply HELP to any message or contact support@zenithbioscience.com.

Consent to receive text messages is not a condition of purchase.

Mobile information, including phone numbers and SMS opt-in consent, will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

We may share information with service providers only as necessary to operate our website, process orders, deliver messages, provide customer support, comply with law, or protect our rights. SMS opt-in consent is used only for the Zenith Bioscience messaging program described above.

We record the date, time, source, and disclosure version of your opt-in for compliance purposes. Compatible carriers include major U.S. carriers. See our Terms and Conditions for additional details.

6. Your Rights (CCPA & GDPR)

Depending on your location, you may have rights to access, correct, delete, or restrict your personal data. You can also opt out of marketing or request a copy of your data.

To exercise your rights, email: sales@rockytopwellness.com

7. Data Retention & Security

We retain your data as long as necessary to fulfill the purposes above or comply with applicable laws. We implement strict technical and organizational security measures to protect your information.

8. Age Restrictions and Children’s Privacy

Our website is not intended for individuals under 21 years of age. We do not knowingly collect personal data from anyone under 21. If we become aware that we have collected such data, we will delete it immediately. Users must be at least 21 years old to access our website or purchase our products.

9. Changes to This Policy

We may update this policy periodically. The latest version will always be available on this page.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: sales@Rockytopwellness.com
Phone: (865) 332-3330
Address: 138 S Chamberlain Ave, Rockwood, TN 37854